Customer Service

Sales Tax Information

Experience seamless shopping with Sved Jewelry. All orders shipped within Florida are subject to the current local sales tax rate. Enjoy the perk of no sales tax on orders dispatched outside Florida, making your exquisite jewelry purchase even more delightful.

Ordering Policy

We’re honored you’ve chosen Sved Jewelry for your fine jewelry needs. Should any questions or issues arise regarding your order, rest assured, we will reach out directly to ensure a seamless resolution.

Shipping Details:

SVED Collection (Ready to Ship): Items will be processed and dispatched within 10 – 20 Business days.

Exclusive SVED Collection (Custom Made to Order): Please allow 10 – 20 days for your unique piece to be crafted and shipped.

Production begins once full payment is received.

For those special occasions requiring expedited service, we offer rush orders for an additional fee.

Contact us at info@svedjewelry.com or call [YOUR BUSINESS PHONE #] , Monday to Friday, 10am to 5pm, to arrange.

Discover our latest creations on Sved Jewelry’s official social media channels. Should you seek something not featured on our website, our dedicated team is here to assist you.

Returns & Exchanges

Enjoy a hassle-free shopping experience with Sved Jewelry. Items marked as “Ready to Ship” and delivered to a U.S. address can be exchanged within 7 days of receipt.

Return Requirements:

 

    • Items must be unused, with all original Sved Jewelry tags, labels, packaging, and sales invoice intact. Returns failing to comply with our policy may be declined.

    • A restocking fee of 4% (domestic) or 6% (international) of the original payment will apply for refunded items.

    • Purchases made at discounted or SALE prices are final and ineligible for return.

    • Customized items, including engraved, embossed, special orders, or made-to-order, are non-returnable. Exceptions for exchanges may be made at Sved Jewelry’s discretion.

To initiate a return or exchange, please reach out to our customer service at info@svedjewelry.com or [YOUR BUSINESS PHONE #] within 7 days, providing your name, order number, and the reason for your request.

Note: Customers are responsible for all shipping costs associated with exchanges, ensuring your satisfaction with every purchase.

At Sved Jewelry, we are committed to providing unparalleled service and exquisite jewelry that exceeds your expectations. For any inquiries or further assistance, our customer care team is ready to enhance your shopping experience.

Shipping Insurance

Shipping Insurance is included complimentary on all jewelry from SVED | We ensure your product gets to you safely.